Your group’s safety is our top priority. From our vendor audits to our emergency hotline to staff support, we go the extra mile to keep you and your group safe during your student tour.
We conduct strict audits of our hotel and motor coach partners and ensure vendors act in accordance with service level agreements ensuring safety, security and quality. We verify that attractions, air transportation and restaurants all adhere to their legal and governing body standards. To ensure the safety of all tour participants, our itineraries are built to comply with Driver Hours of Service laws. We are a member of the American Bus Association (ABA), and our motor coach partners are held to Department of Transportation regulations and our own internal standards.
Every student and chaperone on your tour receives a lanyard with our emergency contact information. Should you need to get in touch with us after hours, you will have access to our 24-hour hotline.
Rest assured each trip is staffed by a Brightspark Tour Director equipped to address any on-tour needs. Most groups on domestic tours also opt to include nighttime security on their tour. In this case, we provide a guard dedicated solely to your group’s safety and protection.
As part of the WorldStrides family, we have access to Doctors on Call, an exclusive partnership with the Department of Emergency Medicine at George Washington University that grants travelers access to doctors for phone consultations or treatment recommendations. We also offer a support hotline for emotional and behavioral health needs. Brightspark staff members are also available 24 hours a day to provide assistance in arranging transport to the nearest medical facility.
On our domestic tours, students are protected by accident & illness insurance managed by Travel Guard. All tour participants receive this coverage at no additional cost.
In the case of an on-tour emergency, Brightspark Travel maintains a detailed incident response plan developed in collaboration with local governing bodies, and it follows recommendations set forth by the U.S. Department of Homeland Security.
For our international tours, we follow guidelines and alerts from the U.S. Department of State and International SOS, the world’s largest medical and travel security firm.
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