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Your students’ safety on tour is our top priority. With our 24/7 emergency hotline, on tour medical assistance, extensive vendor audits and Brightspark staff support, we go the extra mile when it comes to keeping students safe.

General Liability Insurance

When acting in an official capacity as a chaperone on a student tour, our General Liability coverage is extended to you. If desired, the school or organization sponsoring the trip can also be named as an insured party.

This coverage is provided at no cost to you or your school.

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On Tour Healthcare Assistance

Should a medical incident occur on tour, Brightspark Travel has plans and procedures that ensure a quick medical response.

Brightspark Travel staff members receive regular training on Brightspark Travel’s  response procedures, and group leaders have access to a 24 hour emergency medical line that is staffed by healthcare professionals.  Further, Brightspark staff members are available 24/7 to provide assistance in arranging medical transport to the nearest medical facility.

On Domestic tours, students are protected by accident/illness insurance managed by Travel Guard.  This protection is provided at no cost to all tour participants.

On International programs, families have the option to purchase protection through Travel Guard.. Learn more about Travel Guard on our insurance page, 

 

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24/7 Support

Should tour participants or parents need to contact us after hours, they can simply call our 24/7 hotline at 800-962-0060. All tour participants are given lanyard tags that list the information needed to reach our dedicated professionals. With offices in the majority of our major destinations, groups have a local point of contact in case any incidents occur.

Additionally, student tours are staffed by Tour Directors who are responsible and equipped to handle pre- and on-tour needs.

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Emergency and Incident Response Plan

Brightspark Travel maintains a detailed Emergency and Incident Response Plan which has been developed in collaboration with local governing authorities and follows recommendations set forth by the US Department of Homeland Security.  On our International programs, we follow guidelines and alerts from the US State Department and International SOS.

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Motor Coach Company

To ensure the safety of all tour participants, our itineraries are built to comply with Driver Hours of Service laws. 

Our motor coach partners undergo a vigorous screening process and regular audits to ensure compliance with DOT regulations and our “Service Level Agreement” stipulations. Additionally, many drivers participate in our Certified Driver Program, which requires them to attend a webinar reiterating our expected service level.

Brightspark is also an Active Member of the American Bus Association (ABA), an organization dedicated to educating its partners on safe motor coach transportation.

 

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Vendor Audits

In addition to our motor coach companies, our hotels, restaurants and attractions undergo service level audits.  

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Contingency Plans for Travelers in Cases of Travel Delay

Should your group experience a travel delay requiring overnight accommodations or additional meals, Brightspark Travel will handle all the arrangements at no cost to you or your group.  

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USTOA Membership

We are members of the United States Tour Operators Association (USTOA). Our membership includes a Consumer Protection Plan that protects your deposits. 

 

 

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Nighttime Security

Most groups include nighttime security in their tour. When included, Brightspark Travel provides a nighttime security guard dedicated solely to the protection of your group.  

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