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Frequently asked questions about general educational and performance travel issues such as preparing for your student trip, safety, and transportation. If you don't find the answer you're looking for, please call our customer service department at 1-877-545-0070.

What types of tours does Brightspark offer?

All of Brightspark’s unforgettable learning experiences are tied to your educational and performance goals. No matter what subject or performance art sparks your students’ passions, Brightspark’s dedicated tour consultants will work closely with you to create a perfect itinerary.

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What is included in the tour costs?

Transportation, accommodations, attractions, activities and meals as specified on your itinerary, as well as access to 24-hour emergency services. For domestic tours, Travel Guard medical insurance is included in the trip cost.

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What is not included in the tour costs?

Airline baggage fees, and RGP are not included in tour costs. For international tours, Travel Guard medical insurance is not included, but can be added for an extra cost.

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This is my first time traveling with students. Where do I start?

Don’t worry, we’ve got you covered! You will work with a Tour Consultant and a Tour Specialist during every step of the way, and they will inform you of any materials you need to provide to us and any materials you need to provide to your students/parents. Please feel free to contact your Brightspark rep for any questions or contact our customer service department at 877-545-0070.

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What does Brightspark Travel take care of?

Brightspark simplifies your travel planning experience by coordinating and executing your tour’s (air or deluxe motorcoach) transportation, hotel accommodations, meals, activities, and reservations, as well as customizing your itinerary. In addition, we provide each person with health and accident insurance, full liability coverage, 24-hour emergency service, all taxes and tips, and a full-time tour director who will help keep your trip operating smoothly. Brightspark has a team of tour planning professionals to ensure a safe and educational travel experience for your students.

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How does Brightspark Travel design itineraries?

You’ll work closely with an expert Tour Consultant, who will create an itinerary that incorporates the city’s can’t-miss attractions with your unique curricular needs. Because we want to create a perfect, one-of-a-kind experience for you and your students, your collaboration throughout the planning process is encouraged.

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How should I communicate with parents and students?

Brightspark Travel will set up a parent meeting and send you appropriate materials. For more information, please read our Promoting Your Tour and Preparing for Departure pages.

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What online services does Brightspark provide for the group leader?

With our online resource center, trip sponsors can easily access trip information and resources such as e-books 24 hours a day, seven days a week. Sponsors are issued a user name and password, which provides them access to information such as the itinerary (as it becomes available), participant information and account balances.

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Are there any forms or resources for parents and students as they prepare?

Please view our Support and Resources page for information to help prepare for your tour. Also, be sure to check out our Answering Parent Questions guide.

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How are room pairings decided upon?

You will be responsible for putting together a rooming list that outlines the pairings. Your tour specialist will specify how this must be done.

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What type of motor coach will be used for the trip?

Every one of our motor coaches is a newer model with a wide body, DVD players, air-conditioning and restrooms. Additionally, all of our motor coach companies undergo extensive audits. Drivers carefully follow rules of the Department of Transportation and many undergo our Certified Driver Program.

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What type of hotels does Brightspark use to house their student groups?

The hotels we use are evaluated based on a checklist of safety features and amenities, and are of the highest quality. Commonly used hotels include Hyatt, Hilton, Doubletree, Hampton Inn, Sheraton, Four Points, and Disney hotels.

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What will meals be like?

Though meals differ from tour to tour, Brightspark Travel always provides a healthy variety of options. Breakfasts usually consist of buffets with both hot and cold items. Lunches are typically stops at food courts, and dinners are usually sit-down meals at buffets, cafeterias, or family-style restaurants.

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What airlines do you use?

We are a national wholesaler for United, American, Southwest, and US Airways. Regularly scheduled air flights are used.

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Can parents participate in the tour?

Each trip is unique; therefore parents interested in going on the trip should contact the Group Leader at the school. There may be an additional surcharge for adults depending on their accommodations.

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What safety and security provisions do you take?

With every Brightspark Travel tour, safety is a top priority. Please read our safety and security page for more details.

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Is there security in the hotel?

A professional security staff is available upon request and is present on each hotel floor where your students are staying. These individuals monitor the hallways from 10:30 p.m. to 5:30 a.m. All security staff members are pre-screened through criminal background checks and drug testing.

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How is fundraising applied to parents' accounts?

Group leaders and organizations are responsible for applying fundraising to accounts. Brightspark Travel cannot apply the credit. 

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Where can I get more information on fundraising?

Please visit our page on fundraising for general inquires. You can also can download our fundraising e-book, and find various fundraising-related blog posts on our website.

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